At CraftyCowEngraving, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you visit our website or purchase our personalised oak products.
1. Information We Collect
When you use our website or place an order, we may collect the following information:
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Personal details: name, email address, billing and shipping addresses, phone number
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Payment information: processed securely via trusted payment gateways (we do not store your full payment details)
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Account information: if you create an account on our site
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Order details: products ordered, order history, and related communications
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Technical data: IP address, browser type, device information, and browsing behavior (collected via cookies and analytics tools)
2. How We Use Your Information
We use your data to:
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Process and fulfill your orders
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Communicate with you about your orders and customer service inquiries
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Improve our website and services
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Send promotional emails and special offers if you opt-in (you can unsubscribe at any time)
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Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal data to third parties. We may share your information with:
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Service providers: payment processors, shipping companies, IT services necessary to run our website and fulfill orders
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Legal authorities: if required by law or to protect our rights
All third parties are required to handle your data securely and only for the purposes we specify.
4. Cookies and Tracking
Our website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.
5. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
6. Your Rights
Depending on your location, you may have rights regarding your personal data, including:
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Accessing your data
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Correcting inaccurate information
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Requesting deletion or restriction of your data
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Objecting to data processing
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Data portability
Please contact us to exercise any of these rights.
7. Data Retention
We retain your personal data only as long as necessary to fulfill orders, comply with legal obligations, and maintain our business records.
8. Children’s Privacy
Our website and services are not intended for children under 13 years of age. We do not knowingly collect data from children.
9. Changes to This Policy
We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised date.
10. Contact Us
If you have any questions or concerns about your privacy, please contact us at: contact@craftycowengraving.co.uk